Frequently Asked Questions

We tried to think of all of the questions that you might want answered about and have put them into the easy to use list below. However, if there is a question that you have which is not answered on this page please don't be shy !

Get in touch by visiting our contact us page and sending us a message. We try to reply within 24 hours and we'll add your question to this page if it's appropriate so that other users can see it too.

Does it cost anything to use ?

No, is completely free to use.

Will you disclose my email address to anyone ?

No, we get so much spam email ourselves that the last thing that we want to do is to clog the internet up with any more. You email address will not be shared with anyone.

What is the scam alert email ?

Once you've confirmed your auction watch we'll analyse the sellers history and several details of the item that you're watching to see if it looks like a possible scam. This information is for guidance only but can pick out certain aspects of an auction that even experienced eBayers can miss.

How reliable is number of watchers ?

When you set up a watch for an item communicates directly with eBays servers to get the number of watchers. 90% of the time we get the correct number back but sometimes eBay tells that no-one is watching an item even when it's clearly a popular item.

This is an intermittent problem and the correct number will usually be picked up on the next update. If it's not, please let us know the item number via the contact us form and we'll investigate.

How often do emails get sent ?

It depends how long the auction lasts but the most you'll get is one email every 24 hours except for the final few hours of the auction. Because this is when the most bidding can occur you'll get an email 6 hours before the item ends, 3 hours, 1 hour, 30 minutes and then 10 minutes before the item ends. You'll also get a follow up email once the item has finished.

How many emails will I get sent ?

For a 10 day listing you'll get 16 emails in total. Each email contains the number of bids, number of watchers, current price and links to other similar auctions that you might want to watch as well.

Can I stop watching an item ?

Yes, each email we send contains a link that will cancel the watch for that item. Just click it and you'll receive no more emails about that item.

How many items can I watch ?

It's up to you - there is no limit at all to the number of items that you can watch.